REFUND AND RETURN POLICY
MALLORYS TOCINO Jerky comes with a 100% satisfaction guarantee. Carefully read through our refund and return policy and follow the steps below to make sure your request can be evaluated.
- If you are unhappy with our product for ANY reason, please get in touch WITHIN 3 DAYS of your delivery, and our team will investigate this.
- For our team to investigate any issues, they need your Order number (which can be found in your confirmation email) and images of what has been received within this timeframe.
- Please DO NOT THROW AWAY any products before our team has responded.
- If our team does not receive adequate images or receipt of returned products, we cannot provide any refund or replacement.
- Each issue or claim for a refund or exchange is investigated on a case-by-case basis.
- If we approve the refund or exchange, the packet/s must be returned to us (at your cost, unless otherwise agreed, prior to sending) with the uneaten portion.
- Contact us before returning the product to obtain our mailing address or to discuss alternate methods.
- No refund or exchange will be approved on products that are out of their best-before or Use-by date.
- All orders we fulfil include products well within their use-by or best-before dates.
- Unfortunately we can not refund or replace products past this date.